It is uncontrollable with us. Or other express couriers depending on our own decision.This is outside our control please understand. Abusing, alteration, neglect, disassembly or dropping. After checking we shall send you a new set. And we shall provide online technical guide for you to replace the parts. This item is in the category "Health & Beauty\Shaving & Hair Removal\Electric Shaving & Hair Removal\Laser Hair Removal & IPL". The seller is "shbeauty999" and is located in this country: CN. This item can be shipped worldwide.